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The short answers are here. The full rules are on the shipping, returns and Terms of Sale pages.

Shipping

We ship to the 50 US states and the District of Columbia. We do not ship to US territories, APO/FPO addresses or PO boxes.
Standard shipping is US$12.99, free on orders over US$79.00. Standard delivery arrives in 5–8 days.
Orders are packed in 1–2 business days and ship from Japan. We ship US orders by FedEx.
No sales tax is added at checkout. Duties and import charges, if any, are paid by the buyer.

Change-of-mind returns are only available within 30 days of delivery.
Condition-based fees may apply: 0% for pristine/unopened, 15% for excellent/tested, and 30% + 50 US dollars service fee for good/slightly used items.
After inspection, approved refunds, store credits, or exchanges are usually processed within 5-7 business days.

Email us from the contact page. Include your order number if you have one, and the shear you're asking about.

Not sure which shear to pick? The first pro shear guide takes you through budget, hand, length and handle.